READ CAREFULLY
VELIFA Return & Exchange Policy
At VELIFA, we are dedicated to providing our customers with exceptional quality and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to assist you with a straightforward return or exchange process.
1. Return Window
We accept return and exchange requests within thirty (30) days from the date of delivery.
2. Eligibility Criteria
To be eligible for a return, your item must be unused, unaltered, and in the same pristine condition that you received it. It must also be returned in its original, undamaged packaging with all tags intact.
3. Custom & Personalized Items
Please note that customized, personalized, or made-to-order products are considered final sale. These items are crafted uniquely for you and cannot be returned or exchanged unless they arrive damaged, defective, or with a manufacturing error. In the rare event of a defect, please contact our support team immediately with photographic evidence, and we will expedite a replacement.
4. Refunds & Processing
Once your return is received and inspected by our quality assurance team, we will send you an email notification regarding the approval or rejection of your refund. Approved refunds will be processed automatically to your original method of payment within 5–7 business days. Please note that original shipping fees are non-refundable.
For any questions or to initiate a return, please contact our Customer Care team at support@velifa.com.