SHIPPING POLICY

At VELIFA, we take great care in preparing and delivering your items to ensure they arrive safely and efficiently. Please review our shipping practices, timeframes, and policies below.

1. Processing & Production Time

• Standard Items: Orders for non-customized products are typically processed and dispatched within 1–2 business days.

• Custom & Personalized Items: Because our personalized products are custom-crafted specifically for you, please allow an additional 3–5 business days for production and quality inspection before your order is shipped.

2. Shipping Rates & Delivery Estimates

We offer several shipping options to meet your needs. Exact shipping costs and delivery windows will be calculated and displayed at checkout based on your delivery address.

• Standard Shipping: Estimated delivery within 5–7 business days after dispatch.

• Expedited Shipping: Estimated delivery within 2–3 business days after dispatch.

• Please note: Delivery windows are estimates provided by our transit partners and are not guaranteed. Delivery to remote areas or during peak holiday seasons may take slightly longer.

3. Shipment Tracking

Once your order has been handed over to the carrier, you will receive a shipment confirmation email containing a tracking number and a link to monitor your package’s journey in real time. Please allow up to 24 hours for the tracking information to update.

4. Address Accuracy

Customers are responsible for providing a correct and complete shipping address at checkout. VELIFA is not responsible for orders that are delayed, lost, or misdelivered due to incorrect or incomplete address entries. If a package is returned to our facility due to an insufficient address, the customer will be responsible for the reshipping costs.

5. Damaged or Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, or if your items arrive damaged during transit, please contact our Customer Support team within 48 hours of the scheduled delivery at support@velifa.com. We will work diligently with the carrier to resolve the issue or arrange for a replacement.